Refund policy

C3 Auto Care ships car detailing products, ceramic coating and PPF kits, and accessories from Siliguri, West Bengal to customers across PAN India. This policy explains when a return is accepted and how replacements are handled. Please read it before placing an order.

In short: We only offer replacements, not refunds. A return is valid only if the product itself has a problem — not for personal preference. You must record an unboxing video and report the issue within 2 days of delivery, and you arrange the return shipment yourself.

1. What is eligible for return

A return and replacement request is accepted only when there is a genuine problem with the product itself, such as:

  • The item arrived damaged or physically broken
  • The item is defective or not functioning as intended
  • You received the wrong product or a wrong variant
  • An item is missing from the package

2. What is not eligible for return

We do not accept returns for reasons unrelated to a product defect, including:

  • Change of mind after ordering
  • Disliking the product, shade, finish, or scent
  • Expecting different results than achieved
  • Ordered the wrong item or size by mistake

These requests will be declined even if reported within the return window.

3. The 2-day return window

Any return request must be reported to us within 2 days of the delivery date. Requests made after this window will not be accepted, regardless of the reason.

4. Unboxing video is mandatory

Every return claim must be supported by a clear, unedited unboxing video. Without this video, we cannot process a return under any circumstance. The video must:

  • Start before the sealed package is opened, showing the shipping label and package condition
  • Continue without cuts or pauses through the full unboxing
  • Clearly show the reported issue with the product

5. How to raise a return request

  1. Record the unboxing video as described above, at the time you open the parcel.
  2. Contact us within 2 days of delivery at [support email / WhatsApp number] with your order number, the unboxing video, and photos of the issue.
  3. Wait for approval. Our team reviews the video and photos and confirms within [X] business days whether the return is valid.
  4. Ship the product back once approved (see Section 6 below).
  5. Receive your replacement after we receive and inspect the returned item (see Section 7).

6. Return shipping is arranged by the customer

Once a return is approved, you are responsible for booking and paying for the return shipment yourself, and sending it to our return address below. We recommend using a trackable courier service and sharing the tracking details with us, since we are not responsible for parcels lost or damaged in return transit.

Return address: [Your business return address]

7. Replacement only — no refunds

C3 Auto Care does not issue cash refunds, UPI refunds, or refunds to the original payment method under any circumstance. Approved returns are resolved only through a replacement of the same product. If the exact product or variant is temporarily out of stock, we will offer an equivalent item of the same value in its place.

Your replacement is dispatched within [X] business days of us receiving and inspecting the returned item, and is shipped free of charge.

8. Condition of the returned item

To qualify for replacement, the returned product must be unused, in its original packaging, and include all accessories, labels, and inserts it was shipped with, along with the unboxing video evidence.

9. Contact us

For any return or replacement request, reach us at:

  • Email: sales@c3autocare.com
  • Phone / WhatsApp: 7001386006
  • Address: C3 Auto Care, Opp. Savin Kingdom, Dagapur, Hill Cart Road, Siliguri 734003,  West Bengal, India