Shipping policy
C3 Auto Care ships car care products, detailing kits, and accessories from Siliguri, West Bengal to customers across PAN India.
1. Shipping Coverage
We deliver PAN India. Orders within Siliguri and North Bengal typically arrive faster than other regions due to proximity to our dispatch location.
2. Prepaid Orders — Shipped via Tirupati Courier
Orders paid in full at checkout are shipped through Tirupati Courier. Shipping is free on most products. For select items (bulky, heavy, or high-handling products), a nominal shipping charge applies — this will be clearly shown on the product page and at checkout before you pay, so there are no surprises.
3. Partial Payment Orders — Shipped via Shiprocket
Orders placed with partial payment (advance paid online, balance due on delivery) are shipped through Shiprocket. These orders carry an additional shipping charge, shown at checkout, to cover the extra handling and remittance cost of partial-payment delivery.
4. Order Processing Time
Orders are processed and handed to the courier within 1 Day of order confirmation. You'll receive a confirmation once your order is packed and ready for dispatch.
5. Estimated Delivery Time
- Siliguri & North Bengal: [Same/ Next day]
- Rest of West Bengal: Next Day or 2-3 days
- Rest of India: 3-5 Days
Delivery times may extend during festive seasons, extreme weather, or courier network disruptions.
6. Order Tracking
Once your order is shipped, you'll receive a tracking ID and courier link via [SMS / email / WhatsApp]. You can use this to track your parcel until delivery.
7. Shipping Charges — Quick Summary
| Order Type | Courier | Shipping Charge |
|---|---|---|
| Prepaid (most items) | Tirupati Courier | Free |
| Prepaid (select items) | Tirupati Courier | Nominal charge shown at checkout |
| Partial payment | Shiprocket | Additional charge shown at checkout |
8. Delivery Address & Failed Deliveries
Please ensure your shipping address, pin code, and phone number are accurate at checkout. C3 Auto Care is not responsible for delays or failed delivery caused by an incorrect or incomplete address. If a parcel is returned to us due to an unreachable address or repeated failed delivery attempts, reshipping charges will apply.
9. Damaged or Missing Items
If your order arrives damaged or with items missing, this is covered under our Return & Refund Policy — please refer to that policy for the unboxing video requirement and reporting window.
10. Contact Us
For any shipping-related query, reach us at:
- Email: sales@c3autocare.com
- Phone / WhatsApp: 7001386006